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PARC24-7 ™ Dispatch System:

The PARC24-7 ™ dispatch system has been in operation for over 8 years and has been enhanced to insure a responsive and reliable service. PARC 24-7 ™ phone lines are answered by office personnel during regular business hours between 8:00 A.M. and 5:00 P.M. Monday through Friday excluding holidays, at (916) 992-5405.

Phone calls are answered during all other times by an answering service which specializes in emergency related businesses. The operators are trained to pursue the answer of every call that is made into the office. The phone number is the same as the PARC Specialty Contractors office number, (916) 992-5405.

When a call is received either through the office or the answering service the following procedures have been established to insure a response by the program manager or a response foreman within 15 minutes.

A response roster is maintained of Company employees responsible for answering the call. Each employee on the response roster has a pager, a home phone number, a cellular phone and a digital radio for instant communication. The office and the answering service are trained to proceed down the response roster until contact is made and the call has been answered.

Last Updated Thursday, January 23, 2020 - 09:56 AM.